Internet License Manager Error MessagesILM Activation Troubleshooting Guide 
This troubleshooting guide will help you identify and resolve problems you may 
encounter while attempting to authorize your Freedom Scientific product using 
Internet License Manager (ILM). Here you can find a list of error messages that 
you may encounter when using ILM-based products developed by Freedom Scientific. 
These error messages are applicable to all Freedom Scientific products that use 
Internet License Manager for authorization. 
Tip: Freedom Scientific maintains a database of technical support notices (TSNs) 
and frequently asked questions (FAQs) that can help address these and other 
problems you may be experiencing with ILM authorization. If you cannot find 
information about your problem in this guide, refer to the Freedom Scientific 
Support page, where you can look up articles specific to certain products and 
issues.
What Type of License Do You Own?
The first step in determining your problem is to determine what type of software 
license you are using: single-user, non-network multi-user, or network 
multi-user. A single-user license allows you to run your software on a single 
computer. Multi-user licenses allow you to run the software on a number of 
computers. Non-network multi-user licenses are useful if the computers are not 
connected to a network and do not require a license server. Network multi-user 
licenses require that you set up a license server on a computer on the same 
network as the other computers where the software will be used. 
Tip: If you do not know what type of license you have, go to www.FSActivate.com. 
Enter your serial number to review your product details.
When does the Error Occur?
After you determine what type of license you have, select a link below that 
corresponds to when you received the error:
  During software installation 
  When activating your license 
  When starting or using the program 
  Other errors and problems 



Errors during Software Installation
Choose the link that best matches the error message you are receiving:
Unable to continue the installation. Error:<number> SubCode:<number>
Unable to continue the installation. Error:<number> SubCode:<number>
This error means there was a problem setting up the ILM persistency files. If 
the error number is 824, the persistency files are pre-existing but incomplete. 
Determine if you are running any program that "cleans" the computers system or 
registry. Determine if any user has manually deleted files from the Windows 
directory or from the registry. This error is most likely caused by 
missing/corrupted SLM persistency information. A registry cleaning program may 
have deleted some information from the registry required for JAWS to run. 
To fix this problem, you must clean out the persistency information. Contact 
Technical Support for assistance in removing the ILM persistancy files from your 
computer.



Errors When Activating Your License
Choose the link that best matches the error message you are receiving:
  Error: "There is an error with your Internet connection. Please make sure you 
  have established a connection before continuing..." 
  Error: Access violation at address  
  Error: The Authorization number specified is no longer active 
  Error: "Missing Shortcut - cannot find fsCALaunch.exe" and "Freedom Activator. 
  There was a copy error" 
  Error: "Your Authorization CD has not been detected" 
  Error: "The ordinal 6571 could not be located in the dynamic link library 
  MFC42.DLL" 
  Error 52037 (INET_ERROR_12037) 
  Error 52500 
  Error 1 
  Error 106 
  Error 93 "Failed to add license code [License Information] to the License 
  Server on host 'Unknown.' License already added on host 'Unknown'" 
  Error 0x101 
  Error 0x167 
  Error 19 or Error 30019 "Failed to Add a License" 
  Error [3]: Unknown Server Host "Unknown" 
  Error 17 
Error: "There is an error with your Internet connection. Please make sure you 
have established a connection before continuing..."
This error means there was a problem with your Internet connection. Check to 
make sure that the computer is able to access the Internet. If the connection is 
operational, the error may be caused by another connection test performed during 
activation. Before attempting to activate your license, a connection test is 
performed by pinging http://www.microsoft.com. If the test fails for any reason, 
the error displays. 
Check to make sure that the computer can successfully ping www.microsoft.com. If 
the server is within a company firewall or router, there may be restrictions on 
pinging servers outside the company network. Temporarily disable the firewall or 
router or reconfigure it to allow communication with servers outside the 
network.
The following technical support notices also address the problem of firewalls:
Windows Firewall prevents a client computer from retrieving a license from the 
license server
JAWS isn't speaking at install or startup. Firewall applications may interfere 
with using JAWS 
Tiny Firewall application may interfere with using JAWS
Error: Access violation at address 
This error is not associated with anything specific. Please contact Freedom 
Scientific Technical Support.
Error: The Authorization number specified is no longer active
This error indicates that your Authorization number has been disabled for some 
reason. Contact Customer Service at (727) 803-8015 to resolve this issue.
Error: "Missing Shortcut - cannot find fsCALaunch.exe" and "Freedom Activator. 
There was a copy error"
After installing the network authorization tools on your license server, you 
choose Programs, Freedom Scientific, Network, Update <Product Name> 
Authorization as directed to start the activation process. In rare cases, the 
activation utility fails to start and a series of Windows error messages 
display, pointing to an fsCALaunch.exe file that cannot be found. 
The first error message is titled "Missing Shortcut" and reads, "Windows is 
looking for fsCALaunch.exe..." The second error message is titled "Problem with 
Shortcut" and reads, "The item 'fsCALaunch.exe' that this shortcut refers to has 
been changed or moved, so this shortcut will no longer work properly." 
Windows scans the disk and finds what appears to be the correct file. It then 
asks if you want to fix or delete the shortcut. Choosing either option displays 
the following error: "There was a copy error." If you attempt to allow Microsoft 
to fix it, the following error displays: "Freedom Activator. There was a copy 
error." 
This error occurs because the shortcut is pointing to the wrong location. To 
resolve this issue, you must change the "1.0" in the target path to "1.1" Do the 
following to correct the target path:
  Open the Start menu and navigate to the Programs, Freedom Scientific, Network 
  folder. 
  Use the arrow keys to select the Update <Product Name> Authorization shortcut 
  and press the APPLICATIONS Key. 
  From the context menu, choose Properties. 
  In the Target edit box, the following path is displayed: 
"C:\Program Files\Freedom Scientific\Activator\1.0\fsCALaunch.exe" C:\Program 
Files\Freedom Scientific\Activator\1.0\<product name>.fsrac 
(Where <product name> is the name of the program, such as "jaws" or "magic")
  In the Target edit box, change each instance of "1.0" to "1.1" (without the 
  quotation marks). After your modifications, the path should look like the 
  following: 
"C:\Program Files\Freedom Scientific\Activator\1.1\fsCALaunch.exe" C:\Program 
Files\Freedom Scientific\Activator\1.1\<product name>.fsrac
(Where <product name> is the name of the program, such as "jaws" or "magic")
There is also a technical support notice available for this issue:
When you attempt to activate a network license, you receive "Missing Shortcut - 
cannot find fsCALaunch.exe" and "Copy Error" error messages
Error: "Your Authorization CD has not been detected"
Verify that your Authorization CD is in the computer's CD drive. If it is, then 
this error may indicate that your Authorization CD has an incorrect or missing 
volume label. A single user authorization CD should have the volume label 
"AuthJAWS." A number of ILM Authorization CDs for single user licenses were 
shipped missing the CD volume label. Affected CDs were shipped between August 
2004 and late January 2005 only to those ordering JAWS upgrades. 
To work around this issue, insert the CD, press WINDOWS Key+R, type 
"D:\AuthCode.exe" (where D is the letter assigned to your CD drive), and press 
ENTER. The AuthCode.exe utility places the 20 digit Authorization number into 
the registry. When you restart the Freedom Scientific program and begin the 
activation, you will not be asked for an Authorization CD.
There is also a technical support notice available for this issue:
When activating a single user JAWS ILM license, your Authorization CD is not 
detected
Error: "The ordinal 6571 could not be located in the dynamic link library 
MFC42.DLL" 
If you have a network license and Windows NT is running on the host license 
server computer, you may experience this following error message when attempting 
to activate the license from Start menu, Programs, Freedom Scientific, Network, 
Update <Product Name> Authorization. 
This message indicates a called function does not exist in your mfc42.DLL 
version. The existing MFC42.DLL file in some Windows NT SP 4, 5, or 6 
installations may be too old. The process is looking for information in this 
MFC42.DLL file that is more recent. 
A more recent version of mfc42.DLL has been made available on the Network 
Authorization CD. This file is not installed with the network setup tools. You 
can locate it on this CD in the Support folder. To install this updated file, do 
the following: 
  Open Windows Explorer and navigate to the C:\WinNT\system32 directory. 
  Locate the file MFC42.DLL. 
  Rename the file to MFC42.DLL.old so a backup is kept. 
  From the CD, copy the newer version of MFC42.DLL to the C:\WinNT\system32 
  directory. 
  You can now try to activate your Network ILM license from the Start Menu. 
A technical support notice is also available for this error:
Activating an ILM network license on a Windows NT host results in an error 
referencing MFC42.dll file
Error 52037 (INET_ERROR_12037)
This error means the current computers date is not within the date range that 
allows the Internet security certificate on the Sentinel Express server to be 
valid. This certificate is renewed on an annual basis so the date range always 
encompasses a year. For example, 5/3/2004 to 5/4/2005. Check the date on the 
computer. The system date must be the current date. 
If the date is not correct, do the following:
  Open the Windows Control Panel. 
  Select "Date and Time" and press ENTER. 
  Select the current month, year, and date. 
  Choose the OK button to apply your changes. 
Error 52500
This error can display for a number of different reasons. First, check the 
Authorization number that you entered. It should be 20 hexadecimal characters 
with no spaces. Make sure there are also no spaces at the beginning and the end 
of the number. Correct the number and then retry the activation process. 
This error may also display if you receive the error: There is an error with 
your Internet connection. Please make sure you have established a connection 
before continuing ... and choose the Cancel button. If this is the case, ignore 
the error and refer to the following error description.
This error may also display if you cancel your product registration. If this is 
the case, ignore the error.
If none of the above resolves the problem, the SentinelExpress license server 
that provides you with your Activation License code may be temporarily 
unavailable. Try again at a later time or contact Technical Support. 
If none of the above resolve the problem, the following is a list of other 
reasons this error may occur:
  You do not have an active Internet connection. Check your network or modem 
  cables and verify that your Internet service provider (ISP) is available. 
  Your e-mail client (such as Outlook or Outlook Express) is not active. 
  A software firewall is blocking the activation. 
  Freedom Scientific's SentinelExpress license server, which provides you with 
  your Activation License code, may be temporarily unavailable. Try again at a 
  later time or contact Technical Support. 
Error 1
This error indicates that an Activation License code matching the current 
Locking code was found, but there is a problem with it. Please contact Technical 
Support. 
Error 106
You may have used all of your available activation keys. To request that Freedom 
Scientific reset the number of activation keys you have available, complete and 
submit the Request for Product Activation Reset Form. Please allow up to one 
business day for the reset to occur.
Tip: You can verify how many activation keys you have remaining at 
www.FSActivate.com.
Error 93 "Failed to add license code [License Information] to the License Server 
on host 'Unknown.' License already added on host 'Unknown'"
This error displays when the activation process attempts to install a network 
Activation License code that is identical one that is already install on the 
system. 
While the SentinelLM service is running, check if there are any licenses 
installed. Use WlmAdmin to view running servers and their licenses. If there are 
licenses, determine if there is one that matches the license you are trying 
retrieve. If so, you must remove that feature before a new one can be installed. 
However, it is safe to leave the license as is, since reinstalling the license 
will not change anything.
There is also a technical support notice available for this error:
When activating a network license, you receive an error [93] message
Error 0x101
This error indicates that the Authorization number you entered does not exist in 
the Freedom Scientific database. Verify that you entered the Authorization 
number correctly. It should be 20 hexadecimal characters with no spaces. Make 
sure there are also no spaces at the beginning and the end of the number. 
Correct the number and then retry the activation process. If the activation 
fails again, contact Technical Support to verify that the number exists in the 
Freedom Scientific database. 
Error 0x167
This error can display for a number of different reason. A common cause for this 
error is that your Authorization number has been deactivated. Contact Technical 
Support to verify whether your Authorization number has been deactivated.
Error 19 or Error 30019 "Failed to Add a License"
This error indicates that an Activation License code was retrieved from the 
Freedom Scientific server, but the code could not be added to the license file 
for some reason. After you close the error message box, you may receive another 
error message: "SentinelLM: Error [19] Failed to add license code."
This error can occur for a number of reasons:
You are running a license server for a third party program on the same computer
There is a separate SentinelLM license server for a third party program on the 
same network 
You are running Windows 9x on the computer
The Activation License code does not match the computer's current Locking code 
You are running a license server for a third party program on the same computer
If you receive this error while attempting to activate your license, another 
third party application (such as SPSS or Mercury Quicktest Pro) may also be 
using the SentinelLM authorization scheme. This application may have a license 
server on the same computer. If there is another SentinelLM license server on 
the same computer, it will interfere with the Freedom Scientific ILM license 
activation. If you attempt to activate the network license on the same server 
computer where the other SentinelLM network license is, the first application's 
license information is detected and the activation fails. 
Note: It is difficult for Freedom Scientific to indicate whether other programs 
use SentinelLM, as it is not typically advertised. Network administrators should 
be aware of other applications on the server that also use the SentinelLM 
scheme. 
Currently, you can work around this problem by installing the Freedom Scientific 
license server on a different computer. This way, more than one license server 
can exist on the network. You can install the license server on any computer 
connected to your network. It is not required that you install it on an actual 
network server. This will not affect future Freedom Scientific product licenses 
residing on the same license server.
There is a separate SentinelLM license server for a third party program on the 
same network
If you receive this error while attempting to activate your license, a 
SentinelLM license server for a third party application (such as SPSS or Mercury 
Quicktest Pro) may be on the same network. Use WlmAdmin to see if any other 
active license servers are on the network. If there is more than one, set the 
environment variable LSFORCEHOST to the current computers host name. Restart 
the activation process and attempt to retrieve an Activation License code again. 
After activation, remove the LSFORCEHOST environment variable.
You are running Windows 9x on the computer
This error can also occur if the computer is using Windows 9x as the operating 
system. If you restart your computer and retry the activation, you receive the 
errors again. Do the following to activate your network license:
  Begin the activation process as described in the Network Authorization Quick 
  Start Guide. Choose to activate using the Internet. 
  When the first error message displays, choose OK to close it. 
  When the second error message displays, choose OK to close it. 
  After you close all the error messages, choose the Next button to retry the 
  activation. This time, you should successfully retrieve your license 
  information. 
The Activation License code does not match the computer's current Locking code
Make sure the Activation License code is a valid code for the computers current 
Locking code. This error also occurs if the Activation License code is valid, 
but the Locking code belongs to another computer.
If retrieving a standalone license:
  Make sure the environment variable LSHOST is not set. If LSHOST needs to be 
  set, temporarily disable the environment variable and re-enable it afterward. 
  Check the folder Program Files\Freedom Scientific\Activator\1.1. If there is a 
  file there named Lservrc, delete it and restart the activation process. 
  Make sure the user has read and write access to the folder Program 
  Files\Freedom Scientific\Activator. If not, grant the user access. 
If retrieving network license:
  Make sure the SentinelLM license server (version 7.2.0.6) is installed and 
  running. The SentinelLM service must be running for the license to be 
  installed. 
  If the service is running, check to see if there are any licenses installed. 
  Use WlmAdmin to view running servers and their licenses. If there are 
  licenses, look for one matching the license you are trying retrieve. If you 
  find a match, try removing that feature and installing the license again. For 
  example, if you are trying to retrieve a JAWS network license, and you see the 
  feature named 00, remove that feature. 
  Make sure the user has read and write access to the folder Program 
  Files\Rainbow Technologies\SentinelLM 7.2.0.6 Server\English. If not, grant 
  the user access. 
  Ensure that the SentinelLM license server currently installed is from Freedom 
  Scientific. It may not be from Freedom Scientific if you previously installed 
  a SentinelLM license server for another third party application that uses 
  Sentinel for authorization. If this is the case, the non-Freedom Scientific 
  license server is returning a different Locking code than what Freedom 
  Scientific programs expect. It does not match the Locking code embedded in the 
  Freedom Scientific product Activation License code.

  Workaround 1 - You must install the Freedom Scientific version of the license 
  server on a different computer. You cannot have more than one license server 
  on one computer. However, you can have more than one license server on the 
  network.

  Workaround 2 - You can have both application licenses on the same computer if 
  (and only if) the other third party application is NOT using a custom Locking 
  code. If the other application is using one of the built-in Locking codes, you 
  can uninstall the older license server and then install Freedom Scientific's 
  license server. Uninstalling the license server does not remove the third 
  party's license unless the user deletes the actual license file (Lservrc). 
  Freedom Scientific's license server supports Freedom Scientific's custom 
  Locking code and the built-in codes. 
The following technical support notices are also available for this error:
In Windows 95/98/ME, you receive error messages when attempting to activate a 
network license using the Internet
Cannot activate multi-user license
Error [19] displays when activating or updating a JAWS network license
Error [3]: Unknown Server Host "Unknown" 
If you receive this error while activating your license, make sure the 
environment variable LSFORCEHOST is not set to no-net. 
Note: The method used to set an environment variable depends on which version of 
Windows you are using. You can find a summary of each method in Notes on 
Setting Environment Variables by Operating System on page 134 of the SentinelLM 
System Administrator's Guide. To view this guide, open the Start menu and choose 
Programs, Freedom Scientific, Network, System Administrator's Guide.
If you receive this message after activating your license, refer to the 
following error description.
Error 17
This error indicates that the program is trying to broadcast to find a suitable 
license server. If something is blocking the broadcast, this error is returned.
If activating a network license, check to see if the server is protected by a 
firewall. If so, make sure that ports 5093 and 5094 are allowed.
If activating a standalone license, set LSFORCEHOST to no-net. You will need 
to quit and then restart the activation process.



Errors When Starting or Using the Program
Choose the link that best matches the error message you are receiving:
  E0002 "Error loading program." 
  Error [3]: Unknown Server Host "Unknown" 
  Error [6]: Feature is not licensed to run on this machine. 
  Error 12 
  SentinelLM Error 824 
  SentinelLM Error 3355447304 (0xC8001008, LS_NO_NETWORK) 
  SentinelExpress Error 0x328 
  SentinelExpress Error 0x1ff 
  No error is displayed, but the program begins running in unauthorized mode 
E0002 "Error loading program"
This error can occur if you install JAWS 5.10 on Windows NT with Service Pack 4, 
5, or 6 and choose to have it run at startup. To resolve this issue, after JAWS 
starts when you start your computer, the error message displays, and JAWS 
closes, restart JAWS manually. 
There is also a technical support notice available for this error:
When attempting to activate JAWS on a Windows NT system, you receive an error 
message. 
Error [3]: Unknown Server Host "Unknown" 
After you receive this error, a second message typical displays that reads: 
"Error Code: 30003 Unknown server host." After you receive these error messages, 
you license is not activated. 
This error occurs if a server name for the network license server was specified 
but that server does not seem to exist. If retrieving a token from a license 
server, confirm that the server computers IP address resolves to a valid host 
name. To do this, run the LSWhere utility, which is installed with the Network 
Authorization tools in the folder Program Files\Freedom 
Scientific\Authorization\Tools. The utility broadcasts on the network and 
returns a list of running SentinelLM servers. The search results will look 
similar to the following: 
SentinelLM 7.2.0 Search Tool For License Servers
Copyright (C) 2002 Rainbow Technologies, Inc.
Server Address : 207.90.15.131
Server Name : SERVER
The displayed server name may indicate that no host name has been assigned to 
the IP address. The network administrator should be aware of whether or not a 
host name has been assigned to the computer. If there is no server name 
displayed, add the system environment variable LSFORCEHOST and set it to the IP 
address of the computer the SentinelLM license server is installed on. Add this 
environment variable to the computer running the license server and all client 
computers that will use the Freedom Scientific software. After you have added 
the environment variable, retry the activation process.
Note: The method used to set an environment variable depends on which version of 
Windows you are using. You can find a summary of each method in Notes on 
Setting Environment Variables by Operating System on page 134 of the SentinelLM 
System Administrator's Guide. To view this guide, open the Start menu and choose 
Programs, Freedom Scientific, Network, System Administrator's Guide.
Alternatively, you can assign a host name to the computer the license server is 
installed on to resolve this issue. If you do this, you do not need to add the 
LSFORCEHOST environment variable.
A technical support notice is also available for this error: 
When attempting to activate Network JAWS, you receive the error "Unknown server 
host" 
Error [6]: Feature is not licensed to run on this machine
If you are using Windows 98 or ME, this error message may display after your 
computer returns from Standby mode. After you receive this message, the program 
loses authorization. If you attempt to restart the Freedom Scientific program, 
your system fails (Windows 98) or the program continues running in unauthorized 
mode (Windows ME). If you restart your computer, the program stops running in 
unauthorized mode and functions normally. However, the problem will occur again 
if the computer goes on standby. It is recommended that you disable Standby mode 
on this computer.
To prevent the computer from going on standby, do the following:
  Open the Start menu, select Settings, and then choose Control Panel. 
  If you are using Windows ME, select "Power Options" and press ENTER. If you 
  are using Windows 98, select "Power Management" and press ENTER. 
  In the Power Schemes list, select "Always On." 
  Press ENTER. 
A technical support notice is also available for this error: 
An error message says JAWS is not authorized to run on this machine after 
returning from Standby mode
Error 12 
This error indicates there was an internal error and can occur for a number of 
different reasons. First, check to see if the user is logged on to a restricted 
user account. If authorizing a full license, this error should not display. If 
authorizing a demonstration or public beta license, the user should not have see 
this error unless an administrator (or some other user) changed the file 
permissions on the persistency files stored in the Windows System32 directory. 
Write access is required for these two types of licenses. The permissions must 
either be changed back so the user has write access, or the user must log on to 
a power user or administrative account to use a demonstration or public beta 
license.
SentinelLM Error 824
This error indicates that there was a problem checking for the ILM persistency 
files. See the following error description for information on resolving this 
error.
SentinelLM Error 3355447304 (0xC8001008, LS_NO_NETWORK)
This error indicates that a server name for the network license server was given 
and found, but that server seems to be unavailable.
Check to see whether the environment variable LSFORCEHOST is set on the client 
computer. If it is, make sure the computer specified is valid and running. Also, 
make sure the license server (version 7.2.0.6) is installed and its service is 
running on that computer.
If the product was originally authorized and this error occurred unexpectedly 
while the product was still running, verify whether that the user is authorized 
by a network license. If the user is authorized by a network license, make sure 
the network license server is still running. The server may no longer be running 
or the SentinelLM service on that computer may no longer be running.
SentinelExpress Error 0x328
This error indicates a problem with the Freedom Scientific Sentinel Express 
server that provides Activation License codes. Contact Technical Support for 
assistance.
SentinelExpress Error 0x1ff
This error indicates a problem with the Freedom Scientific Sentinel Express 
server that provides Activation License codes. Contact Technical Support for 
assistance.
No error is displayed, but the program begins running in unauthorized mode
One or more of the following issues may cause your Freedom Scientific program to 
suddenly begin running in unauthorized mode (for example, JAWS begins running in 
40 minute mode). This occurs even if the product was previously authorized.
  You are using a network license and the network connection is down. 
  You chose "Remove Product Activation" from the Start menu, Programs, <Program 
  Name>, Tools menu. 
  You changed an important hardware component (see the following error 
  description for more information on which hardware components affect the 
  Locking code). 
This problem is addressed in more detail in the following article:
Why would JAWS run fine with a properly activated ILM license, then suddenly 
start asking for activation and run in 40 minute mode? 



Other Errors and Problems
Choose the link that best matches the error or problem you are experiencing:
  No error is displayed but a valid license code exists 
  Custom Locking code seems to change randomly 
  My problem is not discussed in this Troubleshooting Guide 
No error is displayed but a valid license code exists
This indicates that the Freedom Scientific program did not find a license 
matching its search criteria. Internally, SentinelLM errors 4 and 18 may have 
been returned, but the program specifically ignores those errors because they 
indicate that a license was not found. The only way to know if this is the 
actual error returned is by generating the log file, <product name>.san.
Has the computer been ghosted? If it has, was the ghost image made before or 
after the program was installed? There is a file called FSShell32.dll that is 
dynamically created by the program or by the Client Activator when it does not 
exist. Therefore, if this file is not part of the ghost image, it is created and 
will be different than what was there before.
If FSShell32.dll has changed since the license was last retrieved, a new license 
must be retrieved because the Locking code has changed. FSShell32.dll is 
regenerated when its internal contents do not match the current computer.
Verify whether any of the following hardware or information been changed or 
removed. If it has, the Locking code may have also changed because it is 
dependent on these items. The FSShell32.dll file should be deleted so a new one 
with the correct embedded information is created and a new license can be 
retrieved. However, if an item did not exist before activation and was added 
later, it should not affect the Locking code.
  Processor 
  Total disk size (of the first hard drive if more than one exists) 
  Total physical memory (RAM) 
  IDE hard drive 
  Video card 
  Sound card 
  Whether the computer is a laptop or not 
  CD-ROM drive 
  PCMCIA card slot 
  The Windows Product Activation file (if you have Windows XP) 
Custom Locking code seems to change randomly
Check to see whether the computer has a dual processor. Processor information is 
used to generate the Locking code. If the computer has a dual processor, the 
Locking code may change when the computer uses the other processor. There is no 
current workaround for this issue. It is recommended that you request a dongle 
for authorization.
My problem is not discussed in this Troubleshooting Guide
This guide only addresses error messages that occur with the Internet License 
Manager authorization method. Check the list of technical support notices and 
frequently asked questions for your product. These can be found on the Freedom 
Scientific Support page. The problem may be addressed there. If this does not 
resolve your problem, contact Technical Support at (727) 803-8600 or send an 
e-mail to Support@FreedomScientific.com.